At SPE GOLD JEWELLERY we specialize in crafting unique, customized gold jewelry. We value your satisfaction and aim to provide a seamless shopping experience. This policy outlines the terms for canceling orders and requesting refunds for our customized products.

1. Order Cancellation Policy

1.1 Pre-shipment Cancellation:

  • Cancellation Window:
    – You may cancel your order within 12 hours of placing it. After this period, cancellations are not possible as the crafting process begins immediately.
  • Processing Fee:
    If cancellation is requested within the allowed 12-hour window, a full refund will be provided. No processing fee will be charged.

1.2 Post-shipment Cancellation:

  • No Cancellations Allowed:
    • Once your order has been shipped, cancellations are not possible. Customized products are crafted specifically for you and cannot be resold.

2. Return and Refund Policy

2.1 Customized Product Policy:

  • No Returns or Exchanges:
    • Since each item is custom-made to your specifications, returns or exchanges are not accepted unless the item arrives damaged or defective.

2.2 Damaged or Defective Items:

  • Reporting Timeframe:
    • If your item arrives damaged or defective, please contact us within 48 hours of delivery.
  • Resolution Options:
    • We will arrange for a return and either offer a replacement or provide a full refund, including any shipping fees. Proof of damage or defect (e.g., photos) may be required.

3. Refund Policy

3.1 Refunds for Cancellations:

  • Eligible Cancellations:
    • If your order is canceled within the allowed 12-hour period, a full refund will be issued to your original payment method.

3.2 Refund Processing Time:

  • Timeline:
    • Refunds for approved cancellations or damaged/defective items will be processed within 7-10 business days.

4. Non-Refundable Items

  • Final Sale:

  • All customized products are final sale and non-refundable unless damaged or defective.

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please feel free to reach out:

  • Email: spegoldjewellery@gmail.com
  • Phone: 80 80 80 22 22
  • Address: NO. 792, TKSPM TOWER, Trunk Road, Poonamallee, Chennai: 600056.

Important Note:

Please note that this policy may be updated periodically. We recommend reviewing this page to stay informed about any changes.